Manufacturers Alliance :: October 12 and 13, 2011
Tuesday, September 27, 2011 at 9:39AM We just had a very positive conversation with Don Wainwright, Owner of Wainwright Industries. We invited Don to come share with us at our next Manufacturers Alliance meeting on October 12 & 13 in St. Louis and he said it would be his pleasure. As I’m sure many of you know, Wainwright Industries is a leading manufacturing company on many of the fronts we all strive for – Quality, Service, and Operational Efficiencies to name a few. As a matter of fact, Wainwright Industries won the prestigious Malcolm Baldrige National Quality Award in 1994.
Mr. Wainwright will be presenting first thing on Wednesday, October 12th. Don will be sharing his experience running his business over the years – history, lessons learned, etc. He will also go into detail about the two main reasons Wainwright Industries won the Baldrige Award:
- Ensuring “total customer satisfaction” – a moving target that the company tracks through extensive sets of quality measures that are aligned with five strategic indicators. In order of priority, these indicators are: Safety, Internal Customer Satisfaction, External Customer Satisfaction, Six Sigma Quality, and Business Performance.
- Employee Engagement – Wainwright Industries has done an impressive job of engaging employees in their quality efforts. Don will share the process they implemented that consistently produces at least one improvement per week; this could be anything from streamlining a process to improving training or decrease delivery times, or anything that will enhance the company’s performance.
BOI is all about learning and we will certainly learn from what Don Wainwright has to share. Our agenda is really coming together – stay tuned!
We look forward to seeing everyone again and meeting our new folks too – John & Jason Monnig (Monnig Industries), Bruce & Brent Williams (US Tool Group), Bryan Hoffa (Majona Steel), Tom Murphy (CMS Communications), and Jerry Jost (Jost Chemical) – Welcome!
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